FAQ

We know you may have questions before booking your getaway and have organized some of the most common questions here. Don't see your question? Shoot us an email at Hello@CascadiaGetaways.com or give us a call at 971-350-1869 and we would be happy to help! 

General Information

1. What are the check-in and check-out times for your rentals?

Check-in and check-out times vary by property. Generally, check-in is at 4 PM and check-out is at 10 AM--this may be earlier or later for your property so please check the listing or booking confirmation. Since everything is self-check-in and check-out, you are free to check in after the check in time or before the check out time. Your electronic lock code will only be valid between your check in and check out times unless a different time was previously arranged.

2. Is there a minimum stay requirement?

Minimum stay requirements vary by property. Generally, homes with more than two bedrooms require a minimum stay of 2 nights and that will vary based on how far out you are looking to book or if there is a holiday. To see what minimums are in place search the dates you are looking for and the available properties will show up.

3. Are pets allowed in any of the rentals?

Pets are allowed in some of our rentals. Pet policies vary by property, and there are additional pet fees that also vary by property.

4. What amenities are included in your rentals?

Amenities vary by property, but all rentals include at a minimum a kitchen or kitchenette, guest consumables (such as soap, shampoo, and conditioner), linens and towels, Wi-Fi, and streaming services. Some homes may offer additional amenities. Please review the listing and home guide book for more.

5. Are there any age restrictions for renting a property?

Yes, you must be 21+ to rent.

Booking and Payment

1. What is the booking process like? Can guests book directly through your website?

The booking process is 100% online. You may also call with questions and we can assist with booking and send a payment link. 

2. What payment methods do you accept?

We accept all major credit and debit cards.

3. Do you require a deposit at the time of booking?

Yes, we require at least 50% down at the time of booking. The remaining balance is due 30 days before check-in.

4. What is your cancellation policy?

The cancellation policy varies by property. Generally, larger homes have a larger window for cancellation, while our motel allows cancellations up to a day or two before the stay. Each listing will have its specific cancellation policy.

5. Are there any additional fees?

Yes, additional fees include accidental damage protection, a service fee to cover transaction costs, a cleaning fee to cover supplies and cleaning labor, and a pet fee for pet-friendly properties to allow for extra cleaning and ware and tare. All fees are transparent and visible in check out, we do not have any surprise fees after check out. 

During the Stay

1. How can guests contact Cascadia Getaways if they have questions or issues during their stay?

Guests will have our reservation line phone number for any changes or questions. Closer to check-in, we provide our operations phone number, which can be texted or called 24/7. We are also available via email at Hello@CascadiaGetaways.com and through messaging.

2. Are there any specific rules or guidelines guests should be aware of during their stay?

Specific rules vary by property, but generally include:

• Please don’t intentionally break anything and be respectful guest in someone else's home.

• No moving furniture 

• Follow house rules and observe quiet hours from 10 PM to 8 AM.

• Follow parking guidelines and be a respectful neighbor. 

• Don’t take anything from the house that doesn’t belong to you.

• The person who booked the house must be present during the rental.

• Obey house occupancy limits at all times.

• Pick up all dog doo-doo and notify us/pay a dog fee if bringing a pet.

3. What should guests do if they accidentally damage something in the rental?

If you accidentally damage anything, please report via email at Hello@CascadiaGetaways.com or text pictures to the operational number provided. Accidents happen, and we have protection to cover most damage.

4. Is there on-site parking available for guests?

On-site parking is available for all rentals. The number of cars allowed will be listed in the property listing and house rules shared post booking. Guests must be respectful of the neighborhood and neighbors, and only park in lawful or designated spots.

Local Area Information

1. Can you provide information about nearby attractions and activities?

For information on nearby attractions, check out our area guides and the house guidebooks, which we share close to check-in.

2. Are there any recommended restaurants or grocery stores in the area?

Yes! Recommended restaurants and grocery stores can be found in the house guidebook shared with guests prior to check-in.

3. Do you offer any partnerships or discounts with local businesses?

Currently, we do not have discounts for local businesses, but we hope to offer this feature soon!

Special Requests and Accommodations

1. Can guests request early check-in or late check-out? If so, is there an additional fee?

Guests can request early check-in and late check-out. There may be a fee, and availability may vary. All requests are subject to availability and can only be confirmed on the same day or the day before, as reservations may be created or extended. For guaranteed early check-in, guests can request to add a full day to their reservation. This can be requested via email at Hello@CascadiaGetaways.com or by texting our local operations number.

2. Do you offer any special packages or deals (e.g., romantic getaways, family discounts)?

Currently, we make the best available rate available to everyone, so there are no special packages or special rates.

3. Are there any accommodations for guests with disabilities?

We do not have ADA-specific accommodations, but feel free to reach out to us, and we can help answer any accommodation questions.

Cleaning and Safety

1. What cleaning protocols do you follow to ensure the rentals are clean and safe for guests?

We use disinfectant for all of our cleans, and all of our staff cleaners are professionals. We have inspectors to inspect all of our cleans as well.

2. Do you provide any safety information or emergency contacts in the rentals?

Yes, we provide emergency information and contacts in our rentals to ensure everyone has a safe stay. We also use smart locks in the majority of our rentals so that each guest has their own codes. In case of a life-threatening or real emergency, please call 911.

Reviews and Feedback

1. How can guests leave a review of their stay?

Yes, please! We love reviews. Reviews make or break any small business and help other guests find us. Our local team also appreciates hearing about everyone’s stay as we are all hospitality professionals. While we strive for perfection, no one is perfect, so if there is something we can improve, please let us know. However, please keep in mind that reviews help keep properties listed on platforms like Airbnb so low ratings will get homes removed.

2. Do you have a process for addressing guest feedback or complaints?

Yes, we do. Guests can submit feedback via their guest guide, text our operational number, or email us at Hello@CascadiaGetaways.com if the feedback is longer. We see feedback as a gift to improve upon and create tickets and projects with our homeowners to ensure the guest experience gets better with each stay.